Customer Experience Officer

JOB DESCRIPTION

• To take the jobs in this position and take lead responsibility in customer experience surveys also collect the voice of customers through offline and online channels.
• Collect the data of the customer’s QVOC and make the daily report.
• Escalate the case of low-score NPS customers to the related department to take timely action.
• F1 (Fix it right the first time) survey and make the monthly F1 report to submit to management and MMC.
• Customer satisfaction survey and report.
• Collect VOC from MCC’s official, unofficial online channels and communities then escalate the case to the related department within 1 day to reply correctly to the customer promptly.
• Receive customer calls for complaints through hotline channels, record the complaints’ information, and escalate to related departments to take corrective action.
• Follow the case from the related department to make the pending case close in the promised timeline.
• Making the report to the management team for the customer’s experience matters and reporting in the management meeting.

REQUIREMENT

• New graduate or 1-2 years in customer services.
• Bachelor’s degree in any field.
• Good command of English, able to communicate effectively.
• Computer literacy especially in MS Office, PowerPoint, and Outlook.
• Good attitude, communication, teamwork, and collaboration.
• Able to work under pressure, good team player, and good coordination skills.
• Experience in the automotive industry will be an advantage.

Prefer Skilled 

• Times Management   
• Strategic Planning     
• Problem Solving & Decision Making
• Data Analysis

Contact Information:

• Mail:  [email protected]
• Facebook Page: https://www.facebook.com/mitsucareer?mibextid=LQQJ4d
• Telegram: https://t.me/hradminmitsucambodia

Contract Number: (+885) 10 999 586, 96 508 4756.